I have upload the scan for more than hour and I haven't received the report yet?

Depending on the scanner load, your scanner may be queued awaiting to be processed. If you didn't receive the report within the next 6 hours, please drop us a message and we will investigate.

What kind of files does the scanner support ?

Ostorlab supports APK file format for Android and IPA file format for iOS.

What is the maximum file size that can be submitted?

165 MB for the web by default. Having said this, should you have a the need to send big files, you can contact us in order to have access to the big files API call.

I have inadvertently uploaded a file with confidential or sensitive information, can you please delete it?

We are very concerned about the privacy of our users and will do everything that is in our hands in order to ensure that privacy is preserved, please use our contact form to inform us about the issue.

How long does it take to scan my application?

Depending on the complexity of the application, scan may take between few minutes to several hours.

Where is Ostorlab hosted and where are reports and applications stored?

Ostorlab is hosted in Europe at two cloud providers in both France and Ireland.

What is the deletion policy of uploaded applications?

All applications are deleted within 2 to 3 weeks after the scan.

Is my scan publicly accessible or shared with a third party?

No, all scans and vulnerabilities are private and are never shared.