I have upload the scan for more than hour and I haven't received the report yet?
Depending on the scanner load, your scanner may be queued awaiting to be processed. If you didn't
receive the report within the next 6 hours, please drop us a message and we will
What kind of files does the scanner support ?
Ostorlab supports APK file format for Android and IPA file format for iOS.
What is the maximum file size that can be submitted?
90 MB for community scans and 250 MB for paid scans.
I have inadvertently uploaded a file with confidential or sensitive information, can you please
We are very concerned about the privacy of our users and will do everything that is in our hands
order to ensure that privacy is preserved,
please use our contact form to inform us about the issue.
Who can access my scan report?
During the scan creation, scans are either marked as private or public. Public scans are shown in
the latest scans dashboard and are publicly accessible to all users.
Private scans are protected with an encrypted and signed secret shared with the owner of the
scan once the scan has completed.
Access to private scans requires both the secret the owner's email address.
How long does it take to scan my application?
Depending on the complexity of the application, scan may take between few minutes to several
Where is Ostorlab hosted and where are reports and applications stored?
Ostorlab is hosted in Europe at two cloud providers in both France and Ireland.
What is the deletion policy of uploaded applications?
All applications are deleted within 2 to 3 weeks after the scan.
Is my scan publicly accessible or shared with a third party?
No, all scans and vulnerabilities are private and are never shared.